Sunday, May 11, 2008

Problematic iPhones?

My wife has (or had) one of the first iPhones available. She got it nearly 1 year ago. She has been experiencing a lot of problems with it, as have several other friends who bought the iPhone when it first came out. It took Apple four or five months to work out the bugs, so when my wife bought my iPhone for me in December, I was fortunate enough to not experience the same difficulties.

What difficulties did she have? One bug was the camera not saving pictures that she would take. Another, the photo library on her iPhone would wipe out, leaving the screen a grayish white and the pictures would not be accessible. Other bugs, which even I have sometimes, include applications closing unexpectedly. I have found that media-rich web sites will likely cause Safari to close unexpectedly, especially BeenUp2.com. Also, her iPhone would no longer register on a computer. Nor would it register as being plugged in to an electrical source.

I told my wife to wait until the June software update comes out, but what she did instead was a better decision. She made the trip out to Arden Fair Mall and Apple replaced her phone. She was within the one year warranty and she had been experiencing these problems on an ongoing basis. I was able to fix her phone when she first came across the photo screen wipe by reformatting her phone, but since it was no longer responding, I could not reformat it for her this time. She did the right thing--she took it back to Apple. Their superb customer service kicked in gear and she walked out of their with a brand new iPhone replacing her old one.

If your iPhone is experiencing the same problems, perhaps you should consider taking it in to the nearest Apple store. As long as it is within the 1 year warranty, they should help you. They have very good customer service. I don't know why they wouldn't help.

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